We promise to give the quality we tell you. A customer agreement is signed at the beginning of any interior design project which clearly mentions all material that will be used including their thickness among other things. We Promise to deliver the same.
As an example, we make a Quality Promise that all plywood supplied will be IS710 grade for kitchen and other wet areas and IS303 grade for all other areas. These are Quality standards defined by the Government of India for certification of plywood. We also promise not to replace plywood with MDF (or worse, Particle Board). MDF is only used in areas with a duco or paint finish and that too with a plywood support.
100Krafts also has a multi-level audit process to ensure that the material is as per promises. We have agreements with vendors which bind them to supply the quality promised. We try to purchase well known brands wherever possible anyways. A further 2 tier audit happens on sites or factories to make sure that the material passes the muster.
Despite all this, if a mistake happens, we promise to replace the material at our cost.
Along with the above things, several companies give warranties and guaranties on their products. We pass the same to our customers.
We also provide a one year AMC to ensure that any small unforeseen issues which may crop up once you start living in your lovely home are taken care of by our Customer care team.